Refund Policy

Last updated: 12 October 2026

MZScan Premium is a digital product: an activation code that removes the watermark (and unlocks the editor limits) for a fixed time. We want you to be happy with it. This page explains clearly when you can get your money back.

What you are buying

A one-time purchase of Tools Premium, Edit Premium, or Tools + Edit, for 1 month, 3 months or 1 year. Nothing renews automatically. You can see the price before you pay on the Premium page.

When you can get a refund

• The code does not work. Your code cannot be activated and we are not able to fix it within 7 days.
• You were charged twice, or charged a wrong amount.
• You bought the wrong plan and have not activated the code yet. We will replace it with the right plan or refund you.

Please ask within 7 days of your payment.

When a refund is not available

• The code has been activated and is working as described, and you changed your mind later.
• Your Premium period has already ended.
• The account or code was used against our Terms, for example to edit documents in order to deceive someone.

How to ask for a refund

Email support@mzscan.com and write: your order or receipt number, the email or Device ID you used, and what went wrong. We usually reply within 1 to 2 business days. If the answer is no, we will explain why.

How refunds are paid

• Card payments from outside Pakistan are processed by our payment partner, which acts as our Merchant of Record. Refunds go back to your original payment method through them. Banks usually take a few business days to show it.
• Payments in Pakistan (Easypaisa, JazzCash or bank transfer) are refunded to the same account or wallet you paid from.

Please contact us before a chargeback

If something went wrong, write to us first. We can usually solve it faster than a bank dispute.

Questions

Support: support@mzscan.com
General enquiries: info@mzscan.com